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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharrie

Sharrie

April 17, 2025

5  out of  5
rating by Sharrie
"Great customer service! My car was in the parking lot and and wouldn't start. I popped into their office to see if they could help 15 minutes before they closed. Sierrah was very knowledgeable and let me know what my insurance would and wouldn't cover. And although insurance doesn't cover battery issues, she came out and helped me jump start my car, saving me a $75 service fee with AAA! Thank you so much, Sierrah! You rock like a rock star! 😎"
We responded:
"Sharrie! We are glad you got up and going again and nobody is surprised that Sierrah would pop right up and help. Stop by anytime!"
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Andy Squires

April 12, 2025

5  out of  5
rating by Andy Squires
"Mondi was fantastic, she helped us review all of our products to make sure we had all the appropriate coverages and all the available discounts. Highly recommend for your insurance needs"
We responded:
"Thanks Andy! We appreciate your loyalty over the years, and for trusting us with all of your insurance needs!"
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Christy Short

March 31, 2025

5  out of  5
rating by Christy Short
"Sean H was very professional is upgrading my life insurance today. I look forward to their continued expertise."
We responded:
"Christy! Thank you and welcome aboard! We are so thankful you chose us for your insurance. There are lots of choices for auto insurance and home insurance in Salem and the surrounding areas, and lots of State Farm agents even- we are thankful you chose us and will work really hard to provide you with world class customer service. Thanks again for the positive feedback about our team!"
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Tyler and Olivia Johnson

March 29, 2025

5  out of  5
rating by Tyler and Olivia Johnson
"Great experience! Ian was informative and helpful in choosing the right product for us."
We responded:
"Ian does a great job of helping our customers make informed decisions on their insurance. We are so glad this is what you experienced as well!"
Profile photo of Kim Obryant

Kim Obryant

March 28, 2025

5  out of  5
rating by Kim Obryant
"Ian, was awesome. He answered all of my questions and found the best policy for us. He explained the products and services in an excellent manner. The best thing about him was that he took the time to explain the policies in detail so that I understood them. He also helped me cancel my other policies. He went above and beyond to make sure I understood what I was getting and that's very rare these days. He was so pleasant to deal with. I will recommend State Farm to my friends and family. Thank you so much Ian for helping me."
We responded:
"Kim- we are so glad you chose to trust with you insurance. It’s very important to us that you are empowered to make educated decisions for yourself and Ian does a great job of this. We appreciate anytime you think to share us with your friends and family. Thank you again for the glowing feedback and we hope to serve for a long time to come."
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Rajean Lakson

March 18, 2025

4  out of  5
rating by Rajean Lakson
"They are thorough, respectful and great at finding discounts. Great company great people"
We responded:
"Thank you Rajean! Glad we were able to help you save some money on your insurance today!"
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Sierra Hankins

March 17, 2025

5  out of  5
rating by Sierra Hankins
"Mondi was great answered all my questions and gave me lots of information it was a great experience overall."
We responded:
"Sierra- thank you so much for the feedback! Mondi does a great job helping our customers understand their insurance, and empowering them to make choices about what’s available out there. I’m glad you had a great experience!"
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Abron Toure

March 4, 2025

5  out of  5
rating by Abron Toure
"I had a tree fall on my home in early January of 2024. During that same incident, we lost power to our home for 3 days in subzero temperatures. With all the related damage it has been over a year since we have been able to live in the home. A traumatic experience to say the least. Something I would not wish on anyone. However, through it all, I would like to thank Ms. Babarah Zimmerman at State Farm Insurance, she has stood out and has been a wonderful help, guiding us through these very difficult times."
We responded:
"Abron- thank you so much for your feedback. Barbara cares so deeply about our customers and we are glad you feel that. "
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Chris Taylor

March 4, 2025

5  out of  5
rating by Chris Taylor
"I want to shout out at the exception customer service that we have with Ryan and staff. Thank you for your continued service and support."
We responded:
"Chris we are so thankful for you trusting us with your insurance. Thanks for the kind words!"
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Shaune Hull

February 24, 2025

5  out of  5
rating by Shaune Hull
"Awesome service!Explained options and coverage in detail.Saved me $600 a year as well! Highly recommended."
We responded:
"Shaune- thank you so much for the review. It’s really important to us that our customers understand their coverages and options and feel empowered to make decisions about their car insurance and home insurance for themselves. We also love when that saves you money! Welcome!!"
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Bob Grek

February 6, 2025

5  out of  5
rating by Bob Grek
"The communication was great and very informative."
We responded:
"Bob- thank you for that feedback. We do everything we can so that you feel empowered to make educated decisions about your car insurance and home insurance "
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Anders Hagen

January 31, 2025

5  out of  5
rating by Anders Hagen
"I love the people here they are so nice! They are really knowledgeable about their job, so hardworking, and they helped me out so much getting just what I needed!"
We responded:
"Anders- thank you so much for the kind words! We work really hard to get to know our customers and set them up with the right insurance options for them."
Profile photo of Anya Mariante

Anya Mariante

January 15, 2025

5  out of  5
rating by Anya Mariante
"Ian was absolutely fabulous in helping me get set up with State Farm. This was the first time I have ever had to shop around for car insurance/renters insurance and he helped me every step of the way. He explained to me what everything meant and what it covers, listened to what I wanted and didn’t want on my plan, while also getting me the best deal. Ian was personable and kind and made this experience easy, actually fun, and much more enjoyable than I expected it to be! Highly recommend him if anyone in the area is looking for an insurance agent!"
We responded:
"Anya- thank you for that feedback! Ian really does do a great job, and we are so glad that translated to your experience. We appreciate you trusting us with your car insurance and renters insurance! "
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Michelle Hickman

December 26, 2024

5  out of  5
rating by Michelle Hickman
"Sean was incredibly kind, helpful, and knowledgeable and was able to save me money for both auto and home. As a first time homeowner insurance customer, I appreciated how easy he made the process."
We responded:
"Thank you Michelle! Sean does a great job helping onboard our new customers. He’s thorough, thoughtful, and kind. We’re glad you noticed, and thank you for that feedback!"
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Duane Papke

December 23, 2024

1  out of  5
rating by Duane Papke
"We were somewhat forced to go with this agent when our longtime agent retired. For the past several years now his office has never come through for us when needed. Their office is typically staffed with a skeleton staff and their office hours (when someone is there) are open at their convenience and not yours. We have been very disappointed with their service and have switched over all of our policies to a different office."
We responded:
"Duane- we may disagree with some of your statements here but we wish you the best with your new agent "
Profile photo of Natalya Andrade

Natalya Andrade

December 3, 2024

5  out of  5
rating by Natalya Andrade
"was so grateful that ruth had amazing customer service and could direct me to the right person to help me with my policy. morgan did such a great job and was so quick with giving me a quote that was less expensive than other agencies, super grateful for these girls"
We responded:
"Natalya! Thank you for kind words. We work very hard to provide you with great customer service, and of course we like it when we save you some money on your insurance at the same time. Thanks for choosing us!"
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David Campbell

November 26, 2024

5  out of  5
rating by David Campbell
"Friendly professional service. Can’t ask for anything more. 🙂"
We responded:
"David- thank you for your great feedback! We are so glad you’ve enjoyed the great customer service for your insurance. We look forward to talking again soon"
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L L

November 25, 2024

5  out of  5
rating by L L
"Not much to say except they always take care of me"
We responded:
"We are so thankful you feel taken care of! Thanks for the feedback!"
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ron threadgill

November 20, 2024

5  out of  5
rating by ron threadgill
"Great experience and very knowledgeable."
We responded:
"Thanks Ron! We are so glad you had a great experience. We work hard to ensure that our customers, new and old, are educated and given excellent customer service. "
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Catalina Barajas

November 19, 2024

5  out of  5
rating by Catalina Barajas
"When I called I spoke with Ruth, she was so kind in helping me understand all of the insurance lingo and helped me answer a couple questions now that I’m in the search for a new insurance. Will definitely be going to State Farm once my policy is up! Thank you!"
We responded:
"Catalina- thanks for the great review. Ruth does a great job and we work really hard as a team to make sure that we give the kind of great customer service in your insurance experience that helps you feel informed and empowered when making decisions with your car insurance and home insurance. We will be here for you when your policy is up! Thanks again!"
Profile photo of amanda conner

amanda conner

November 19, 2024

5  out of  5
rating by amanda conner
"Love the people at this location! They are always so kind and helpful. Ruth was so kind and helped me with everything I needed and Kelli was amazing when I first signed up with State Farm. I won't be going back to a different insurance again."
We responded:
"Amanda! Thank you for the great feedback! We pride ourselves in providing great customer service to our customers and we hope to always deliver on your loyalty! Thanks again- and yes…Ruth is the best!"
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Clayton Muller

November 14, 2024

5  out of  5
rating by Clayton Muller
"Ian was extremely professional and while getting me setup for my home insurance made sure to keep the conversation light and express interest in what was being said. Great service on his part and managed to get me squared away."
We responded:
"Clayton- thank you for your review! We work hard to make sure our process is about you and what you need for your insurance. Thanks for noticing his great customer service! We are glad to have you!"
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Ashley Root

November 13, 2024

4  out of  5
rating by Ashley Root
"Quick and easy to call and get my policy changed"
We responded:
"Thanks Ashley! We always hope to provide you with great customer service and to make your auto insurance and home insurance a quick and easy experience "
Profile photo of Beth Schultz

Beth Schultz

November 13, 2024

5  out of  5
rating by Beth Schultz
"I had a great experience with all the staff here at State Farm!"
We responded:
"Beth we are so glad to hear it! Thanks for the feedback!"
Profile photo of Jacob Espinoza

Jacob Espinoza

November 12, 2024

5  out of  5
rating by Jacob Espinoza
"Great agency and great agent. Love their weekly features on Whats Happening Salem highlighting local businesses."
We responded:
"We’re so thankful for your friendship Jacob and all you’re doing to highlight the great things in Salem. We don’t take it lightly that you trust us to take care of your auto insurance and home insurance. We appreciate you!"